Navigating Government e-Marketplace (GeM): Leadership, Contact Info, and Overview

The Government e-Marketplace (GeM) has revolutionized public procurement in India, transforming how government ministries, departments, and public sector undertakings procure goods and services. At the helm of this dynamic digital platform is the Chief Executive Officer (CEO), a pivotal administrative role responsible for steering its massive growth and digital evolution.

Leadership and Official Office Contact

• Current CEO: Shri Ajay Bhadoo (IAS), Additional Secretary in the Department of Commerce.
• Official Office Address:
  Government e-Marketplace (GeM),
  Room No. 246, 2nd Floor, Jeevan Tara Building,
  5, Sansad Marg,
  New Delhi – 110001
• Official Email: [email protected]
• Office Phone/Telephone: +91-11-23742187

Understanding the Role of the GeM CEO

The Chief Executive Officer of GeM oversees the strategic execution, technological scaling, and policy alignment of India’s premier public procurement portal. Managing a platform that registers multi-trillion-rupee transactions requires aligning complex bureaucratic structures with advanced private-sector tech capabilities—such as the portal’s next-gen digital infrastructure integration.

Key Responsibilities:

1. Strategic Expansion: Scaling the platform’s Gross Merchandise Value (GMV) while ensuring transparency, efficiency, and cost-effectiveness for public funds.
2. Vendor Inclusion: Encouraging Micro, Small, and Medium Enterprises (MSMEs), startups, women entrepreneurs, and local artisans to participate in government tenders.
3. Technological Upgrades: Overseeing continuous system upgrades to make user interfaces smoother, safeguard cyber-security, and automate procurement tracking.

Alternative Ways to Reach GeM Support

If your query is related to vendor registration, order tracking, technical glitches, or buyer-seller disputes, contacting the CEO’s direct office is generally reserved for policy-level matters or formal representations. For general assistance, GeM provides robust multi-tier support channels:

• Toll-Free Helpdesk Numbers: Available on the official GeM portal (gem.gov.in) for buyers and sellers during working hours.
• Incident Management System: Registered users can log tickets directly through their dashboard for streamlined grievance redressal.

Are you looking for help with vendor registration on the GeM portal, or do you need assistance with something else related to government procurement?